Refund Policy
Draft for legal review • Prepared 14 October 2026. Not yet reviewed or approved as a final legal policy.
Before work starts
You may request cancellation and a refund before Visualcrest starts work on your project. Contact us promptly with your name and project reference. We will confirm whether work has begun and the refund eligibility in writing.
After work starts
Once work has started, refunds for a change of mind are not offered under our standard policy. Work starts when project-specific creative or editing work begins, rather than simply when an enquiry is received. Any exception must be agreed in writing.
Problems with delivery
If there is a problem with a deliverable, contact us with details so we can review it and discuss an appropriate correction or remedy. This policy does not limit your rights where services are faulty, not delivered as agreed or otherwise subject to a statutory remedy.
Consumer rights
If you are a consumer, applicable cancellation rights may override our standard policy. Where work is requested during a statutory cancellation period, any required express request, consent and acknowledgement must be obtained. Do not treat this draft as removing those rights.
Requesting a refund
Use the Contact page or message +44 7418 371121 with your project reference. Approved refunds will be returned through the original payment method where practical. We will confirm processing details; your payment provider may take additional time.
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